Privacy Statement

Personal Information we collect:

Personal Information is information which can be used to identify an individual. We collect Personal Information any time Coaching Services are used. The Personal Information collected includes information provided to us directly by individuals. The collection of Personal Information described herein is necessary for use of the Services. This information includes but is not limited to:

  • Consumer Name
  • Contact information (such as email address, phone number, and mailing address)
  • Order and payment information

We collect other information, such as:

  • IP address and information about the device used to access the Services
  • How and which Services are used
  • Information provided to us through means such as social media or when you contact us through our website.

We also collect or compile other information about you (such as enrollment numbers or demographic group information) which does not identify you. We may use or share any other information with third parties for any lawful purpose.

Use of Cookies

We work with third party service providers to use certain tools to collect information about users browsing our website. These tools use cookies which are small text files that are stored on a user’s computer hard drive. The cookies are used, among other things, to improve website performance, to provide customized viewing options, to compile statistical reports on website activity, for fraud reduction or for security purposes. We also use cookies to recognize customers or a previous visitor of our website, or to pre-populate website forms. Such information may be disclosed to third parties to provide any of the activities mentioned above on behalf of CyberSource.

To find out more about cookies, including browser-specific instructions on how to restrict or block cookies, go tohttp://www.allaboutcookies.org. Remember, though, without cookies, users may not be able to take full advantage of all of our website features.

We may also use locally stored objects (sometimes referred to as “Flash cookies”) for security and fraud detection purposes. Flash cookies are not managed through web browser settings. Please visit Adobe’s Flash Player Help website for help with managing Flash cookies.

How we use Personal Information

Usage and disclosure of Personal Information varies based on a party’s relationship with CyberSource. CyberSource primarily uses this information to provide the Services and related features and to

  • Facilitate the processing of payment transactions
  • Respond to requests and inquiries
  • Provide support services
  • Send administrative information, such as changes to our terms, conditions, and policies
  • Administer promotions or contests
  • Facilitate social sharing functionality
  • Analyze and monitor Services usage and to make improvements
  • Help secure the Services, prevent fraud and enforce our policies
  • Help personalize our Services
  • To make contact, directly or through a third party vendor, to complete a survey or questionnaire
  • Compile information for use on an aggregated and de-identified basis

How we share Personal Information

We will only share Personal Information as described in this policy. Specifically, we may share Personal Information:

  • As necessary to perform the Services and to complete payment transactions
  • With companies and vendors that help us to operate our business by providing services such as website hosting, fraud screening, data analysis, information technology and related infrastructure provision, customer service, email delivery, auditing and other similar services
  • To comply with law or other legal obligations such as responding to subpoenas, or other requests from public and government agencies, including laws and other legal obligations outside a party’s country of residence
  • To protect our rights, operations or property, or that of our users
  • To investigate, prevent, or take action regarding potential or suspected illegal activities, fraud, threats to the personal safety of any person, or violations of the Service’s terms and conditions
  • With consent

Please note that any information posted to public areas such as on our social media pages may be seen by other visitors.

Choices

Users can choose not to provide us Personal Information when you use our website(s) or mobile application(s). However if the information request is not identified as optional and a user chooses to not provide required Personal information, then the user may not be able to use the features of the website or mobile application.

Users can opt out of receiving promotional email from CyberSource by following the unsubscribe link in those email messages.

Users can configure its browser to reject cookies, or to notify it when a cookie is set. However, if you reject cookies, the Services may not operate properly.

Accessing or editing Personal Information

We may be contacted at the email address at the bottom of this policy to request access to or that we update, or correct the Personal Information collected by our Services. Please note, that consistent with local law, We may retain Personal Information for auditing purposes, to troubleshoot problems, assist with investigations, enforce our policies or comply with legal requirements. Please note that we are not responsible for permitting the review, or the updating or deleting Personal Information provided to a third party, including any mobile application, social media platform, or wireless service provider.

Third Parties and Linked services

We are not responsible for the collection, usage and disclosure policies and practices (including the data security practices) of other organizations, including any Personal Information disclosed to other organizations through or in connection with the Services.

Changes to this Privacy Policy

We may change this privacy policy at any time by posting an updated privacy policy.

Retention period

We will retain Personal Information for the period necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by applicable law or regulation.

Use of the Services by minors

The Services are not directed to individuals under the age of thirteen (13), and we request that these individuals do not provide Personal Information through the Services.

Notice to European Users

The Data Protection Act puts obligations on users of Personal Information and sets forth principles for its use. One principle states that information must be processed fairly and lawfully. This means that citizens of the European Union are entitled to know how we intend to use Personal Information. Details are publicly available at ico.org.uk or from:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Tel: 08456 30 60 60 or 01625 54 57 45
Fax: 01625 524510

The Data Protection Act does not generally apply to data about limited companies or partnerships, but it does cover personal data relating to sole traders and partnerships. When we receive an application from a business, we may perform a search with a credit reference agency and fraud prevention agency on the individual company directors or partners.

Personal Information may be processed and stored by CyberSource or its affiliates, service providers or agents located in the United States, Singapore and other countries. By providing Personal Information directly to CyberSource or to its customers, you consent to the transfer of such information outside of the European Union and to its storage and use as described herein.

Automated Recurring Billing (ARB)*

If you opt for the 'Monthly Cycles' plan for the 'Monthly Training Plan' you will be sent an electronic document to read and sign that authorizes us to collect payment on the same card used to process the order for a minimum of 2 additional months following the first initial payment of the order. These montlhy payments will be billed 30 days after the initial order has been processed, and continued to be billed every 30 days as new programs are developed and emailed to you. This Automated Recurring Billing (ARB) will continue to be processed every 30 days until the customer requests to cancel this option. To cancel, please send us an email (subject heading - Recurring Billing Cancellation) within 14 days of the new billing cycle. (Must be after a minimum of 3 billing cycles)

*Applies only to 'Monthly Training Packages' only

How to contact us regarding your privacy concerns and questions

If you have questions or comments about our privacy practices, or if you want us to correct your Information that is stored on our website (you can also access this throughout personal account), please submit your request by phone or email at the contact info below:


Tel: +1 866-925-6707

Email: Contact@robriches.com

Subject to our ability to verify your request, we will correct the information within thirty (30) days of receipt of your request.